Return/Exchange Policy

At Sukie, we take pride in offering exceptional jewellery to our customers. However, we recognize that unforeseen situations can arise. To address such instances, please review our policy below: No Returns or Refunds All purchases are considered final, and we do not process returns or refunds for any reason. We urge you to choose your items carefully before completing your order. Exchange for Faulty or Incorrect Items We take utmost care to process your orders, so incorrect/faulty items are unlikely to be received but mistakes happen and Should you receive an item that is defective or does not match your order, we will gladly facilitate an exchange. To start the process, contact us at contact@sukie.in or via Instagram direct message within 48 hours of receiving your item. Please share a clear photo or video of the product and explain the issue. Upon approval, we will arrange to collect the incorrect product and send you the correct one promptly. Kindly note that exchanges are only applicable in cases of defects or wrong items. Requests for returns or refunds cannot be accommodated.To assist in resolving any potential concerns, we recommend recording a video when unboxing your order. This ensures we can address any issues swiftly if they arise. Sale Purchases Products bought during sale events are non-exchangeable under any circumstances. We offer significant discounts during sales, and we encourage our customers to make thoughtful purchasing decisions. If you have further questions or need assistance, please don’t hesitate to reach out on contact@sukie.in. We value your understanding and support.